“Karen was very good at listening to our interests and putting together an itinerary that would meet our budget and needs, Our guides, Maningo and Nasibu were outstanding! They were very aware of maintaining the appropriate distance from the animals while still giving us views of everything we wanted to see. Nasibu, who was the guide in my vehicle, was extremely knowledgeable of animals, birds and vegetation and had an eagle eye for finding all the animals we wanted to see.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”