Meg and Mike K. (USA)
“Access 2 Tanzania was absolutely amazing from day 1 of planning to our bittersweet “see you later” wave to Tanzania on our plane ride home. Casey helped my husband and I plan and execute our dream honeymoon. All we came to Access 2 Tanzania with was a rough idea of dates, a budget, and a dream of going on a safari – Casey took it from there! He worked with us to plan a great itinerary and handled every logistical detail from booking us puddle jumper flights out of the middle of the Serengeti to making sure our favorite soft drinks were stocked in our safari vehicle. Even after our itinerary was finalized, he checked in with us multiple times to answer any and every question we had and to make sure we were all set with visas, vaccinations, etc. We had the best experience ever and I would highly recommend them to anyone planning a trip to East Africa!”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”