Melinda and Lucy Y. (USA)
“A2T provides excellent communication with their clients from the initial planning stages through the end of their safari. Casey, our consultant, was very helpful in planning a visit with my child as well as exhibiting creativity in arranging special activities for our party. He also helped troubleshoot any concerns and presented solutions. A2T is very well organized and obviously treats their employees well and fairly. They give employees opportunities for advancement, e.g.assisting employees to advance from transport and cultural guides to safari guides. When I book my safari with A2T, I always know that I will have an outstanding experience.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”