Melinda Y. (USA)
“A2T is a wonderful company that strives to meet the many requirements and requests of its guests, resulting in a unique experience for each party. That is why we have chosen them for the second time. Beginning with our personal consultant, Casey, and continuing with our personal guide, Noel, our trip was custom tailored for us. Although each guide displays an individual style as it relates to the process of guiding and forming trusting relationships with the customers, Noel is a standout.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”