Pam W. (USA)
“Our overall impression is A2T is a well organized, well run, and quality organization that cares for their customers, the Tanzanian community, and its employees. I was very impressed by the prompt response of my initial inquiry, (which was on a Saturday and I received a call back almost immediately) the pre-planning and pre-trip calls as well as the collaboration in preparation for our safari. The quality of our guide was great! We also appreciated the quality and cleanliness of the safari vehicles.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”