Robin W. (USA)
“Great! We picked A2T because it seemed easier to work with a US-based agent but we appreciated the fact that it is also a Tanzanian company, with regularly employed Tanzanians in the office and as guides. Karen’s recommendations for lodging and activities turned out to be spot-on; our guide, Willy, was terrific, and we appreciated Casey’s accessibility and willingness to problem-solve when the need arose. I don’t have a basis for comparison but I am an experienced traveler, and I was impressed at each stage of the operation.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”