Sangeeta P. (USA)
“I was incredibly impressed by Access 2 Tanzania. From out initial consultation experiences with Casey to our wonderful experiences on safari with our guide Ray, your company is unrivaled. In addition, we were highly impressed when Access 2 Tanzania was able to find us wonderful accommodations last minute after our original accommodations were shut down due to a fire. Other companies would not have worked that diligently to rectify the situation. Finally, the entire trip was very well organized and well paced, striking the right balance between adventure and relaxation.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”