Shannon P. (USA)
“We received a high standard of service, attention and care from our consultant from the very first conversation. The mark of exceptional service is anticipating the needs of customers and Casey is a master. Prompt, detail oriented and comprehensive, he handled every detail of our trip of a lifetime, modifying our plans on a few occasions as I changed my mind and flights were canceled. Taking the multiple aspects of planning in stride, he always engaged with me in a friendly, patient, courteous manner than made me feel like I had chosen wisely in selecting A2T. His recommendations proved he truly understood what type of experience we were looking for and they did not disappoint. I could not be happier with the service we received and our experience in country. I’ve told everyone who would listen. Thank you Casey. You will always be a part of this trip of a lifetime.”
“The entire trip was superbly planned, down to the tiniest details. In the planning stages, Casey was very receptive to what we were looking to do and was very straightforward about the pros and cons of each aspect of the trip. Once it was booked, he was very helpful with helping us plan and figure out what to expect when we got there. All of his recommendations and bits of advice were spot on. In particular, they went above and beyond when we had a problem during the trip. My wife had a reaction to one of the medications she was taking and we needed to seek out a doctor. Casey, our guide Maningo, and the rest of the A2T crew were on top of it, calling us in the middle of Ngorongoro Crater to make sure we got what we needed. Casey and Maningo got a local American doctor on the phone to consult, and we managed to fix the problem pretty quickly. Everybody was wonderful in a moment where we were feeling a bit nervous about what to do.”