Shilpa D. (USA)
“We had wonderful experience working with Access 2 Tanzania everything was thought for & arranged to the perfection starting with working with Karen here in US all my queries were taken care of very promptly really good recommendations by her with travel. And also 3 cheers to Ray we loved him he made every effort to make our trip memorable every animal that everyone in our family wanted to see he made sure we got to see & he is like an encyclopedia of Tanzania amazing knowledge about everything & he was happy to share that with us.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”