Steve and Janet S. (USA)
“Wow. It couldn’t have been better. We knew from the outset that we had picked the right tour company and it was made even more evident as we met other travelers and heard about their itineraries and accommodations. Every single detail was taken care of. All we had to do was live it. 🙂 We were fully informed on the logistics and details before we left and that made it so easy to know how to tip and what to pack, for example. It’s a big adventure, and somewhat daunting to plan for, but A2T took the guesswork out of it.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”