Susan H. (USA)
“I’m impressed! All our dealings with Access2Tanzania were highly professional and responsive to our needs and interests. Once in Tanzania it was clear that our planning and communication with Karen and staff paid off. Overall, the trip exceeded my wildest expectations! I would not hesitate to recommend Access2Tanzania to anyone–and have, in fact, already supplied a friend with contact information for Karen. At the end of many trips I’m ready to go home. In this case, not. Our guide, David, worked extremely hard to provide us with the best possible game (and bird) experience. It was evident that he was proud of working for Access2Tanzania.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”