Susanne S. (USA)
“We were very pleased with our guide (Said) and with the company. We had a lot of laughs and saw many wonderful and beautiful things and most of all the wildlife was spectacular. The entire tour was well planned and the lodging was 4 star+. The Farm House was absolutely great. Kiota camp was beautiful and everyone was so very nice. Every place we stayed the people were most accommodating and friendly. Thank you A2T for your guidance and for a very special out of the ordinary vacation.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”