Terence W. (Hong Kong)
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“From the moment I met Brian at a local travel show, I knew that Access 2 Tanzania was the tour operator for us. His extensive experience in Tanzania and involvement with Project Zawadi immediately instilled a sense of trust
The planning process was easy. You listened to our preferences, immediately responded to all of our questions, and provided us with valuable travel advice. The accommodations were beautiful, comfortable, and offered outstanding hospitality.
Our guide, Elly, was amazing! His professionalism and expertise allowed us to experience all of the wildlife at the five national parks we visited. In addition, he provided us insight into the traditions and customs of Moshi and the Maasai. By the end of our tour, Elly felt like a member of the family.”