“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”
“We loved our experience. The entire trip exceeded our expectations. From the high touch connection with Wilfred, to the wonderful experience, to the finely tuned perfect itinerary, we could not have asked for anything more. While in Tanzania, we felt we were treated special and the trip was customized in real time to meet our needs- our request to eat local Tanzanian food, our request to see all kinds of wildlife beyond the big five to include birds, insects, reptiles, the babboons and the dung beetle. Everything worked according to plan during the trip and we came back with rave reviews.”