Thomas P. (USA)
“Top notch! Everything was well planned. The lodging was amazing. My favorite was Ngorongoro Serena Safari Lodge. It was located about 8000 feet in a very lush forest, constructed of river rock and polished African hardwoods – absolutely beautiful! The website pictures of all the places we stayed looked nice but the actual experience of staying at these places was well beyond expectations. Whenever we went to a new destination there was always some one to greet us, take us to our hotels, airport, etc.
Access 2 Tanzania attended to every detail including all the arrangements for our post-safari extension to Zanzibar. The hotels provided great breakfasts and dinners and even the boxed lunches we ate out in the “bush” were pretty decent. Our guide, Maningo, was excellent. He truly wanted all of us to have the best African experiences. If we ever travel to Africa in the future, Access 2 Tanzania will be our first choice.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”