Toni B. (USA)
“I am very happy with Access 2 Tanzania. When initially planning our safari and talking with various travel agents/safari companies, it became very clear to us that Access 2 Tanzania was the right company for us to work with. Casey was very informative and spent a lot of time with us in answering questions and planning our itinerary. While in Tanzania, everything fell in line perfectly without issue. From the moment Wilfred met us at the airport until our departure time, we felt well cared for. I feel like Access 2 Tanzania is a well run company that is focused on giving their clients an exceptional experience.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”