Vasu S. (USA)
“We absolutely loved our experiences with Access 2 Tanzania. We booked our trip to Tanzania only a month before departure and were very happy to find out that November was the low season and that the lodging was still available. Karen was very responsive in getting the dates and bookings to us for review and took the time to talk to us over the phone a couple of times to ensure that we understood the details of our trip. The other highlight of our trip was the guides at Access 2 Tanzania. All of the guides that we had were great. However, our primary guide, Raymond, was the best guide that we have ever had on a trip anywhere and we have traveled a lot around the world. We felt incredibly safe while we were with Raymond. He was also very knowledgeable about Tanzania and the wildlife. He knew exactly where to take us to see the most wildlife and had an incredible eye for spotting the wildlife. He was able to spot wildlife that we could not see with binoculars using his own eyes.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”