Raymond our tour guide was the best. He made sure that we got the most out of our Safari’s every day. He was determined we were going to see everything. The only thing we did not see were the Rhinos but is was not for Raymond not trying. He is so knowledgeable about all the wild life and the culture. He took very good care of us. Never felt unsafe with him. I told him he has bionic eyes because he could spot anything. And I also called him a Wild Animal Whisper. LOL!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”