Above and beyond
Fulgence not only was a great tour guide but he went way above and beyond expectations to make us happy. For example, he overheard me telling Aimee that I love exotic fruit and the next day he showed up in the jeep with some different types of bananas and custard apple. We mentioned to him that we wanted to try some of the local food and on the day back to Arusha he stopped at a small restaurant and we were able to eat traditional ungali porridge and barbequed meat. I also said I’d like a Tanzania soccer jersey and he found a local guy that sells them. These are just a few examples of little things he did to make us really happy besides just being a great guy and an unbelievable tour guide.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”