Adventure of a lifetime
Raymond was phenomenal! He insisted on picking us up, even though our flight arrived at 1:30AM and his enthusiasm was infectious from the minute we met him. He made our safari experience a trip of a lifetime with his in-depth knowledge, wonderful stories, and friendship. We love history and politics and Ray was a perfect match for us. His knowledge of Tanzania’s rich history as well as its current sociopolitical landscape, made for great discussions every day! In addition, his driving was fantastic and we always felt safe with him at the helm. He always went above and beyond to make the trip memorable in little ways. For example, when I had mentioned in passing that I would love to try Chipsi mayai, he secretly went to the chef at a camp we were staying at and asked them to make it for me one evening. We would highly recommend Ray to others travelers using Access to Tanzania!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”