All you could ask for in a guide — fun, friendly and knowledgeable!
Elly made the trip more than just a safari. He was very patient and willing to share his knowledge of Tanzanian culture and Swahili language, etc. We asked a lot of questions, and he was always approachable and willing to listen. He would ask us what our preferences were and he was a very safe driver. We felt very comfortable the entire time. But it was his ability to make us laugh that made the trip even more memorable for us.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”