We loved our time with Elly! He was so personable, knowledgeable, and wanted to meet our needs. We had lots of questions and he would answer them. He would also share his books to point out more about the animals or trees. He was also good at talking to other guides to help them when needed and find animals for us. Twice another guide got stuck and he helped them. You can really tell Elly has a big heart and loves his job! We enjoyed eating meals with him and our conversations! He has a calm and caring presence! His knowledge and how he presented information to us was so valuable. He shared his story about the ties with Access 2 Tanzania. You can tell that he is a loyal, dedicated, and hardworking person. He shares many values that we do and we really enjoyed connecting with him. He truly made the safari experience outstanding!!! At dinners he would ask what the best part of the day was. All of us would think and share! We would then come up with the animals we wanted to see and he would help us devise the plan for the next day. His knowledge, communication, and English was great! I also enjoyed learning Swahili words from him and about the history of the Serengeti. I can’t speak highly enough about Elly and our amazing experience! You have a gem with him as a safari guide!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”