Nasibu was absolutely the best! He was so friendly, attentive to our needs, and always made sure we had snacks and anything else we might need each day. His ability to spot animals was truly impressive, and we always felt completely safe with him. I asked Nasibu one million questions, and he answered every single one and was so knowledgeable. By the end of the trip, we were so sad to say goodbye, we felt like we had made a great friend. We would recommend him to every group! We hope to come back someday to see Nasibu again and all of the amazing animals.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”