Best guides ever.
Our guides Noel and Joachim started out as strangers and left as family. We could not have ask for more informative, earnest, trustworthy and fun guides. By day 3 on our safari we had a “kids” Land Rover and adult Land Rover. Both Noel and Joachim spent 7+ hours on safari with a truck full of 6 boys ages 6-17. The kids loved it and so did the parents. That is an example of how much we trusted, respected and appreciated our guides. They were ALWAYS pleasant, prompt, communicative and ready to help with anything we needed. They truly made our time in Tanzania a once in a lifetime experiment.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”