Exceeded our expectations.
We had 2 guides Noel and Joachim. They were phenomenal!! They were very tuned in to our groups wants and needs and everyday they met and exceeded our expectations. They were fun, interesting and super knowledgeable about the animals and culture of Tanzania. They went above and beyond to make our time with them amazing. Thanks to them and their guidance it was a trip of a lifetime and I would highly recommend them to my friends and family. We traveled in a group of 12 with 6 kids aged 7-17. The guides were excellent with the adults and kids. In fact we had a few days with all the kids in one jeep and they would always come back smiling and tell us of all the new animal facts they learned. Everyday we went out these guides went above and beyond to make sure we saw all the animals we desired to see. They were excellent at spotting even the most camouflaged animals. We feel like we have made lifelong friends in Joachim and Noel and look forward to hopefully having the opportunity to have another adventure with them in the future.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”