More than a guide…an integral and irreplaceable part of our trip.
I cannot praise Ray enough… truly. As a curious sole, he answered every one of my crazy questions about the country, animals and nature with confidence and patience. From the moment we met him we could tell he the perfect fit. He was incredibly friendly (not just with us but it was very obvious he was a valued guide in the industry) and professional while making us feel welcome and respected. He was funny, knowledgable, kind, generous and took great pride in his country and his job. I also think it’s important to mention his incredible driving skills. He made rugged terrain feel like a smooth ride by his sheer talent behind the wheel. Not only that but his familiarity with the trails and road was just superb. Over the course of the trip, we began to feel like Ray was more than a guide, he was a travel companion of ours that we valued as an integral and irreplaceable part of our trip.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”