Guided by the best!
Fulgence was a delight to spent time with! He was kind, thoughtful, patient and knowledgeable. His instincts for where animals were was amazing. My husband and I joked that he must have X-ray vision! We were seeing animals up until we arrived at the airport! Given that we had done this trip before, we were uncertain if it would live up to our expectation, as our first trip was amazing. This trip exceeded our expectations. We saw things that we did not see last time, experiencing more of what that makes Tanzania such a wonderful country.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”