We could not have been paired with a more perfect guide than Fulgence. He was magical in how he guided us through Tarangire Park, Ngorongoro Crater and the Great Serengeti. For 7 days he showed us so many beautiful animals and sites, we never imagined. He guided us through some long days with his great sense of humor, his wealth of knowledge about all the animals and landscapes, his love for Tanzania, and his amazing driving skills. We were overwhelmed with his professionalism, as he had just lost one of his brothers, and come from the funeral to join us on the trip. He did this with a smile on his face and a joyful spirit, which had to be very hard. Needless to say, we all fell in love with him, and our time spent with him will never be forgotten. Asante Fulgence!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”