David was great. He knew we wanted to see as much as possible and went over and above to make this happen. He offered us the option of starting early to which we happily agreed and we spent the entire day out and about. He is very kind, has a great sense of humor and is very knowledgable. He clearly works well with his colleagues and used this to provide us with the best experience ever. He is a keen photographer and worked hard to provide us with excellent photo angles.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”