Danny was so awesome with our family! He was fun and charming and patient. He made it his mission to make sure we had the best time each and every day. When we wanted to leave at first light and be gone all day until right before supper he was more than happy to accomodate. When my girls wanted to see just one more elephant he found some in the Serengeti. We hated leaving Tanzania and Danny. When we go back we will for sure request him again.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”