Once in a Lifetime Trip – Turned into More
Wilfred was spectacular at finding everything and reading the situation to get us in the best location for my photos at the same time was respectful of other guides and length of time in premium spots for viewing. He has built connections and respect from the other guides on wildlife finds and warnings. I loved his story about being a chef and working his way up through college and how he loves what he does, such a great story of dedication and hard work. I ended up getting sick one day (travel day to the Mara region) and Wilfred was so kind and gentle and concerned about how I was feeling. When I felt better the next day, he was so excited I was back to being ME!! I think he missed me asking all my question and chatting about all the photos. Wilfred taught me trust and patience in just one week, I learned to sit back and trust he would find us the most spectacular events. Wilfred made us feel so confident in his driving and decisions when choosing the roads.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”