Wilfred is the best!! He was our guide and he was wonderful. We were fully aware of how educated and knowledgeable he was but when we were around other guides (when dining, etc) we noticed how much more informative and helpful he was over other guides (not-A2T). He also made sure we were protected and kept us aware of areas not safe.
Just before we said goodbye to Wilfred and he put us on a plane to Zanzabar Island I found a problem with the tanzanite earrings I had purchased 2 days prior. That shop was 2 days down the road – we didn’t have time to handle the situation. I left the earrings with Wilfred, he drove to the shop, exchanged the earrings, confirmed they were perfect, drove them to A2T, shipped them to Zanzabar and they were waiting for me at the airport in Zanzabar when we were leaving. That took a lot of work, heck A2T already had our money and Wilfred already completed his job, they didn’t have to do all of that. Are they awesome or what?
We felt so lucky to have had him with us. That said, we spoke to others from A2T and they also felt the same about their guides so it is clear A2T chooses their guides carefully. But we still feel luckier to have Wilfred throughout our safari! What we really loved about Wilfred was that he was so fun to be with. We would love to see him again and would gladly open our home to him when he visits San Diego.
“We received a high standard of service, attention and care from our consultant from the very first conversation. The mark of exceptional service is anticipating the needs of customers and Casey is a master. Prompt, detail oriented and comprehensive, he handled every detail of our trip of a lifetime, modifying our plans on a few occasions as I changed my mind and flights were canceled. Taking the multiple aspects of planning in stride, he always engaged with me in a friendly, patient, courteous manner than made me feel like I had chosen wisely in selecting A2T. His recommendations proved he truly understood what type of experience we were looking for and they did not disappoint. I could not be happier with the service we received and our experience in country. I’ve told everyone who would listen. Thank you Casey. You will always be a part of this trip of a lifetime.”