One Human Family – Come Visit Wilfred!
Wilfred is the best!! He was our guide and he was wonderful. We were fully aware of how educated and knowledgeable he was but when we were around other guides (when dining, etc) we noticed how much more informative and helpful he was over other guides (not-A2T). He also made sure we were protected and kept us aware of areas not safe.
Just before we said goodbye to Wilfred and he put us on a plane to Zanzabar Island I found a problem with the tanzanite earrings I had purchased 2 days prior. That shop was 2 days down the road – we didn’t have time to handle the situation. I left the earrings with Wilfred, he drove to the shop, exchanged the earrings, confirmed they were perfect, drove them to A2T, shipped them to Zanzabar and they were waiting for me at the airport in Zanzabar when we were leaving. That took a lot of work, heck A2T already had our money and Wilfred already completed his job, they didn’t have to do all of that. Are they awesome or what?
We felt so lucky to have had him with us. That said, we spoke to others from A2T and they also felt the same about their guides so it is clear A2T chooses their guides carefully. But we still feel luckier to have Wilfred throughout our safari! What we really loved about Wilfred was that he was so fun to be with. We would love to see him again and would gladly open our home to him when he visits San Diego.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”