Raymond: All round good sport
Ray was exceptional in service and knowledge as well as being an all round good sport. He was aways on time, (even when we were not :-)). He was an excellent driver and took the time to think through various obstacles that came up and then make a decision based on his experience and it seemed to work out without any problems. He could be a little reserved at times but he has a 9 year old daughter and a 3 year old son, as well as his wife is in nursing school and away from their kids, so I appreciate that he misses his kids. It made our experience and connection more real and not just about seeing wildlife. Overall, I was pleased with his performance as a guide.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”