Ray was exceptional in service and knowledge as well as being an all round good sport. He was aways on time, (even when we were not :-)). He was an excellent driver and took the time to think through various obstacles that came up and then make a decision based on his experience and it seemed to work out without any problems. He could be a little reserved at times but he has a 9 year old daughter and a 3 year old son, as well as his wife is in nursing school and away from their kids, so I appreciate that he misses his kids. It made our experience and connection more real and not just about seeing wildlife. Overall, I was pleased with his performance as a guide.