The Legend: Noel
We loved spending time with Noel. We had as much fun just talking with him as we did seeing the animals. We learned so much about Tanzania through Noel. He can was always so patient and kind with us, always smiling and laidback. We were impressed how respected he was by the other guides and rangers, as well. That is so important because they rely on each other for help animal spotting and the road conditions. Noel is a real legend!
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”