Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Casey was great to work with. He always had the answers to our questions and got back to us quickly. He gave us lots of suggestions and tips things to think about that were very useful too. The pre-trip call with Casey was very helpful too. It helped ease whatever concerns we had and answered all our last-minute questions so we felt prepared for our trip. Some other things A2T helped with were details to use when filling out the Visa forms. With their info it was straightforward. They gave us guidance on exchanging money, asked what kind of soda we liked, took our dietary restrictions into account for the various camps we stayed at. All things big and small they helped us with.”