10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Everything about my experience has been a 10/10! From my initial conversation with Brian at the LA Travel Expo, to working with Karen on the itinerary, Willy picking me up at the airport in the middle of the night, Elly picking me up in Arusha and taking care of me for the day and the Arusha team making me feel so welcome at the office and sharing a meal.
Everything and everyone was extremely professional, well organized, welcoming and a 10/10 in terms of experience!”