Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Extraordinary! Staff planned this safari down to the minute details, keeping us regularly informed of everything we needed to bring and know. Superior attention to detail. Not enough good can be said about the incredible guides: Nasibu, Noel, Wilfred and Fulgence. They were patient, courteous, kind and attentive to all our needs. They were extremely knowledgeable about every living thing in the parks. They could spot the flicker of a lion’s ear half a mile away. They drove to every corner of the park where they knew we would see remarkable animals and events like mating, kills, and migrations. It was stunning.”