Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Outstanding! Everything was perfect. Casey set us up for an excellent adventure. He understood what I wanted and gave me great advice. The accommodations that he suggested were great, particularly Tortilis (loved this place) and Lion’s Den (what a luxury!) We had one day extra to fill, and he gave great options. In the end, we added an extra day to our safari camp experience at Tortilis and I am so glad that we did. We were so comfortable there and the staff were so wonderful. Casey recommended flying directly into Seronera, which was an excellent choice for us. The pilots zoomed down to view the migrating wildebeest, which was so cool.”