Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Outstanding. Pre-travel arrangements with Casey were excellent, matching requirements where we knew what these were and proposing options where we did not – even when at the last minute we had to change our dates. In-country: amazing. With Fulgence as our guide we felt totally at ease with everything we encountered and he made the safari amazing with his skills and knowledge.”