Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Excellent.
1. You were very helpful through some difficult issues with one of our travelers who had to drop out.
2. You listened to us about what we wanted to do or not do and designed a perfect trip for us that met all of our needs.
3. Everything worked smoothly and was well planned for us.”