Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Very positive. Casey was very responsive and helpful in planning the trip. We told him vaguely what we wanted to do and he planned an agenda. He also explored options that we were interested in but in the end did not include in our trip. He was willing to meet with us personally and walk thru the trip with us which was very helpful in answering questions and dealing withthe anxiety we had.”