Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Excellent! We loved every minute of the trip. Ray was an excellent guide who has a wealth of knowledge and is a wonderful person as well. It was truly the trip of a lifetime that lived up to our high expectations!! The information provided ahead for planning was very helpful and it was apparent that Karen and the rest of the company have a lot of knowledge about the country and all of the possible sites. Also Access was very responsive to any questions we had.”