Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Karen was always ready to listen and address our questions. She has a warm friendly way of connecting with us. I am a bit sad that I didn’t get to meet her in person.
Maningo was most pleasant. I never felt I couldn’t ask a question. He was keen at spotting game and giving details about most any wildlife situation. He provided a reference guide that was fascinating. He drove carefully and respectfully not only of his passengers but also of the environment. He found a school for us to visit in spite of the examinations that made a visit to the public school unavailable.
Nasibu was great. He was patient, attentive to our pace of hiking, and informative. Felt very comfortable with him.
Raymond was with us a short time on the return and again, I commend your organization for having outstanding staff members
The itinerary was perfect. We had hikes at just the right time. Visits to 2 different homes were interspersed to give variety and insight anticipation for the next move.”