Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“Excellent staff. Casey was extremely responsive in planning the trip. I had certain things I did and didn’t want to do, he tailored our experience accordingly (and with keeping our budget in mind). The trip was perfectly proportioned, mostly because of him. Our guide on the ground, Wilfred, spent 12 days with us. We couldn’t have asked for someone better. We became comfortable companions, easily sitting together in silence over long drives or telling stories during dinner. He didn’t wait for us to ask something, he anticipated our needs. When he saw we didn’t finish our lunch boxes, he asked us what we liked and didn’t like. He made sure to relay the information to the hotels and we finished out lunches going forward. He saw I had an itch to get into the Wildebeest migration. Even though it was far away and our chances of finding it could be small, he made sure it happened. The staff set everything apart, especially when we compared it to our tour companies we saw in the area.”