Top-notch customer service and extraordinary guiding.
10 stars! Elly was sensational from the moment he picked us up at the airport to the moment he dropped us off. Every second, I felt that he was thinking about our well-being and enjoyment and always seeking to optimize the experience for us. His customer service was top notch. His extraordinary knowledge of all of the wildlife we saw (animals, birds) and the plants and trees – really made the trip that much more special. His keen eye and ability to spot creatures without even binoculars was unbelievable! We felt safe with Elly, we felt respected, we felt heard and understood.
“We had a wonderful experience. We did not know what to expect going into organizing this trip but we felt very well supported and felt that the trip was tailored to our needs, interests and preferences. Thanks to the videos, the FAQ pages, the summary document and the videochat we had with Karen ahead of departing we were fully prepared for the trip and didn’t have any surprises.
Our guide Willy was phenomenal. We had a lot of fun driving around with him and we really appreciated his good nature, his knowledge, his passion for the game drives and animals, and his excellent driving skills.”