Trip of a lifetime
It was a complete privilege for us to have Fulgence as our guide throughout our recent safari. Fulgence was fun, patient, kind and professional at all times. As a safari guide he was absolutely exceptional. We saw everything there was to see in each of the parks we visited because of his amazing skills. Then we got to understand what we were seeing as a result of his superb knowledge of the wildlife, the environment and the people we met on our travels. A safari should be a trip of a lifetime and having Fulgence as our guide made our trip to Tanzania just that.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”