Wilfred came recommended to us and we can see why. He has a keen eye and there were at least three times where he spotted animals before anyone else and we got an exclusiving viewing. He was also very considerate of my photography requirements and adjusted to support me. We had a great time learning about Tanzanian life and culture and he was a great resource, What we liked best was that he did not focus on the big cats and the big five, but also took the time to show us the birds, the squirrels, the mongooese and the dik-diks. We shared the same philosophy towards animals and had a strong moment of connection when we came across a dik-dik run over by a water tanker and it broke our heart to see the mate in mourning.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”