Wilfred was excellent. He drove well, he planned out our days, made suggestions and told us what he recommends, drove around to certain areas which ended up being perfect for sightings, and he was very respectful of other guides and visitors. I want to highlight this with an example from Tarangire where a mom cheetah and 2 cubs had just gotten food and there were several vehicles swarming the site. Wilfred realized how this would be problematic and started directing other drivers to angle their cars head on to the scene so that everyone could get a good view and a better chance to see it. He displayed this behavior the whole trip with the respectful driving and helping keep things organized which was much appreciated. He ensured our lunches were packed and helped serve breakfast and lunch and was very informative about the country and animals and our questions.
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”