Ann M. (USA)
“Very pleased. A2T clearly respects Africa (Tanzania) #1, and knows how to help first time travelers to Africa prepare to travel, respect local customs and enjoy a lifetime experience. I respect that your drivers are all A2T employees not contract guides. We asked them about working for A2T and they were enthusiastic about achieving a very good job with a good company. They were responsive to our group, personable in every way, and let us know through occasional humor that they enjoyed us and their work.
They really became the heart of the safari experience with their incredible skills and knowledge and ability to know where they were in what seemed to me like the middle of nowhere. I am one of those travelers that likes to know where I am on the planet, and I was totally in awe of driving around Nngorongor and the Serengeti without a sense of direction. I loved it.”
“Overall, we had a very good impression of A2T as a company. A2T had been undoubtedly very customer-oriented, which was evident from the very beginning of the tour, that is, booking. The extra mile A2T spent on calls to understand our requirements and then come up with the final itinerary was ver assuring. Later we almost had to backtrack from the trip due to Ebola concerns, and the extra time allowed for us to make the final decision was very helpful.
Later on during the trip, we had a special situation which required overnight usage of electricity. Our guide, Mussa, and Stella from the Arusha office really reached out to resolve that issue by sending a charger from Arusha to Karatu. The solution was impressive (also unexpected), and it became just another good example of A2T’s emphasis on customer services.
Our guide, Mussa, was great. We all liked him very much. I will talk more about him later (assuming there is another column to discuss).”